Help Center
Real answers from real people. Whether you're booking a trip or running one, start here.
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How SailsSearch works
A quick tour of how travelers find captains and how captains receive bookings on the platform.
Payments
SailsSearch is free and never handles your money. You agree on price and payment method directly with the captain in chat.
Cancellation
Plans change. Tell your captain in chat — refunds and reschedules are arranged between the two of you, and our team can help mediate if needed.
Safety & Trust
Captain identity and skipper license are checked, and every listing shows whether they've been verified yet — plus you can always confirm important details in chat.
Verification
Captains can sign up and post their first activity right away. Listings without uploaded docs are reviewed by our team before they go public.
Code of conduct
Simple community rules that keep SailsSearch a great place for travelers and captains.
Building & sharing routes
Plan a sailing itinerary on the map, then share it or attach it to a trip.
Frequently Asked Questions
What is Proposal Mode?
It's an activity format with a flexible date. The organizer indicates readiness to host an event, and participants choose a convenient time and book a spot.
How much do seekers pay?
Travelers pay only the price agreed with the captain. Some trips are priced per person and others for the whole boat — the activity page shows which, so you always know your total before you request. SailsSearch is free for travelers — we don't add fees or commissions, and we don't process payments.
How safe is the platform?
Captains are verified — we check identity and skipper license (boat papers aren't required). New captains can list right away, and every listing shows whether ID and license have been checked yet. Captains and travelers review each other after every trip, and our team is reachable if something goes wrong.