Help Center
Real answers from real people. Whether you're booking a trip or running one, start here.
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Guide for Travelers
Find a trip, talk to your captain, and know what to expect on the day.
Read the traveler guideGuide for Captains
Get verified, write listings travelers trust, and handle changes like a pro.
Read the captain guideQuick help topics
How SailsSearch works
A quick tour of how travelers find captains and how captains receive bookings on the platform.
How SailsSearch worksPayments
SailsSearch is free and never handles your money. You agree on price and payment method directly with the captain in chat.
What's included in the priceCancellation
Plans change. Tell your captain in chat — refunds and reschedules are arranged between the two of you, and our team can help mediate if needed.
Cancellations and changesSafety & Trust
Captain identity, license, and boat papers are checked before a listing goes public — and you can always confirm important details in chat.
Safety on SailsSearchVerification
Captains can sign up and post their first activity right away. Listings without uploaded docs are reviewed by our team before they go public.
Captain and boat verificationCode of conduct
Simple community rules that keep SailsSearch a great place for travelers and captains.
Community code of conductFrequently Asked Questions
What is Proposal Mode?
It's an activity format with a flexible date. The organizer indicates readiness to host an event, and participants choose a convenient time and book a spot.
How much do seekers pay?
Travelers pay only the price agreed with the captain. Some trips are priced per person and others for the whole boat — the activity page shows which, so you always know your total before you request. SailsSearch is free for travelers — we don't add fees or commissions, and we don't process payments.
How safe is the platform?
Captains are verified — identity, sailing license, and boat documents are checked before a listing goes public. Captains and travelers review each other after every trip, and our team is reachable if something goes wrong.